Legal

Privacy Policy

Effective Date: June 23, 2026 · Boxless LLC · Edmond, Oklahoma

1. Who We Are

Boxless LLC ("Boxless," "we," "us," or "our") is a moving tote rental company based in Edmond, Oklahoma. We operate at boxlessokc.com and provide tote delivery and pickup services in the OKC metro area. You can reach us at [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

Contact information — name, email address, phone number
Delivery information — delivery address, gate codes, access notes
Payment information — processed securely through our payment processor; we do not store card numbers
Communication preferences — SMS and email consent choices
Booking details — tote count, rental dates, package selection

We also collect certain information automatically when you visit our site, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

Process and confirm your rental booking
Coordinate delivery and pickup logistics
Send booking confirmations, delivery notifications, and pickup reminders
Process payments and manage deposit holds
Send marketing and promotional messages (only with your explicit consent)
Respond to your questions and support requests
Improve our services and website
Comply with legal obligations

4. SMS Communications

By providing your phone number and checking the SMS consent boxes on our forms, you consent to receive text messages from Boxless LLC. We send two types of SMS messages:

Transactional messages — booking confirmations, delivery notifications, pickup reminders, deposit release notifications, and account updates. These are required for the delivery of our service.
Marketing messages — promotional offers, seasonal availability, and launch announcements. These are optional and require separate consent.

Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to opt out of SMS at any time.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers — payment processors, SMS platforms, email delivery services, and CRM software that help us operate our business
Legal authorities — when required by law or to protect our rights

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of 3 years. You may request deletion of your data by contacting us at [email protected].

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications at any time
Opt out of SMS by texting STOP to any message we send

8. Cookies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.